Year Archives

2025 (5)

Voice Feature Overview - April 16
Indexing URLs in Tiledesk’s Knowledge Base with Advanced Options - April 3
AI Prompt Action (Multi-LLM) - February 18
Send Whatsapp message - February 18
Human in the loop: chatbot back in the conversation - February 6

2024 (53)

How to Draft a Step-by-Step Prompt for Effective Customer Support - December 16
Add Tag Action - December 12
How to integrate ActiveCampaign with Tiledesk - November 27
How to send your images through AI - November 5
Transfer to a Human Action - October 12
Clear Transcript Action - October 12
Move to Unassigned Action - October 12
How to Update Your Profile - October 10
Best Practices for Utilizing Tiledesk Knowledge Base Effectively - October 2
Avoid dead loops - September 16
Mix multiple Knowledge Bases outcomes - September 15
Integrate Tiledesk AI Agent with Zendesk Ticketing - September 4
How to Assign or Add a Teammate - August 22
Security Measures - August 21
Tiledesk Sub-processors - August 21
Data Processing Agreement (DPA) - August 21
How to Retrieve Data from Make.com to Tiledesk - August 20
How to use Change Department in Design Studio - August 8
Hidden Messages and how to use them in Design Studio - August 8
Wait Action - August 6
How to use the Close action in Tiledesk Design Studio - August 6
How to use the Random Reply action in Design Studio - August 5
How does the Knowledge Base work - July 31
How to Connect Your Bot to Slack - July 31
Advanced Knowledge Base: AI Settings - July 30
How to add Multiple Knowledge Bases & link Chatbots - July 30
Adding a Knowledge Base - July 29
Ask Knowledge Base Action - July 17
How to manage an inactive chat - June 14
Create an AI Assistant in OpenAI - June 12
The If Online Agent action and its role in conversation design - June 12
How the Send Email action works - June 10
Replace Bot action - June 4
Copy and Paste Blocks and Actions for faster conversation design - June 4
Setting Language Filters in a Block - May 28
Using Buttons in a Chatbot Flow to Trigger Knowledge Base - May 27
ChatGPT Assistant Action (beta) - May 13
HubSpot Action - May 13
Qapla’ Integration - May 9
How to Install the Tiledesk Live Chat Widget on a Magento Website - May 3
Brevo Action - April 30
n8n.io Action - April 11
Code Action - March 19
Make.com Action - March 5
Connect Your Tiledesk Bot to Thousands of Apps Using Make.com - March 4
How to use GPT & Set of Variables to make enquires about products - February 29
Importing a Chatbot into Tiledesk Design Studio - January 24
How to Export a Chatbot from Tiledesk Design Studio - January 24
Capture User Reply Action - January 15
Web Request Action - January 10
How to set up a webhook for your WhatsApp updates - January 8
Flow's Attributes - January 5
Reply Action - January 3

2023 (15)

How to perform a WhatsApp broadcast using Tiledesk - December 20
How to configure the App Book your holiday with a bot - November 4
How to scroll, zoom, move Blocks & Actions - October 11
How to connect your blocks - October 10
How to create blocks - October 10
Learn how to prioritize Inbound Requests thanks to ChatGPT - October 9
Learn how to use the ChatGPT Task feature - October 9
How to create a chatbot from scratch - October 9
How to connect your Knowledge Base for GPT automation - October 6
How to Install the Tiledesk Live Chat Widget on a Wix Website - September 20
How to Install the Tiledesk Live Chat Widget on a BigCommerce Website - September 20
How to perform a WhatsApp broadcast using Tiledesk and Customer.io - July 27
How to use WhatsApp templates with Tiledesk - May 11
How to move from a web-widget to WhatsApp chat - April 13
How to access the new Chatbot Design Studio - February 14

2022 (33)

How to set up a Pre-chat Form - December 15
How to send live-chat offline messages by email - December 15
Setting up a Custom Domain for your Help Center - November 22
How to install Tiledesk on Joomla - September 20
How to install Tiledesk on Wordpress - September 20
How to install Tiledesk on Prestashop - September 20
How to install Tiledesk on Shopify - September 20
How to connect Tiledesk with WhatsApp Business - September 6
How to configure a WhatsApp Business account - September 2
How to setup your own knowledge base - August 25
How to Create, Delete and Manage Categories - August 25
How to write and publish your knowledge base articles - August 25
How to add uncategorised articles to Sections or Categories - August 25
How you can order articles in the knowledge base - August 25
How to create more workspaces in the Tiledesk Help Center - August 25
How to customise your knowledge base - August 25
How to Create, Delete and Manage Sections of the Knowledge Base - August 25
How to deploy Tiledesk Help Center - August 25
Getting Started with Tiledesk Help Center - August 24
Ensure you have the latest Tiledesk version - July 20
Tiledesk Analytics 101 - July 20
I forgot my password, what now? - July 19
Configuring push notification in Firefox - July 15
Not hearing Tiledesk push notifications in Firefox - July 15
Not hearing Tiledesk push notifications in Google Chrome - July 15
Not receiving Tiledesk push notifications in Google Chrome (on Mac) - July 15
How to configure push notification in Chrome - July 14
How Tiledesk notifications work - July 12
Tiledesk email notifications for assigned and unassigned conversations - July 5
Google Tag Manager: add Tiledesk to your sites - June 22
Getting started with email ticketing in Tiledesk - April 30
Tiledesk language support - February 3
Install widget on your website - January 25

2021 (30)

How to transfer my chatbot to a live agent - October 19
Severity definitions - October 19
Support hours - October 19
Service Level Targets (SLTs) - October 19
Containerization Support Policy - October 19
How to contact the support of Tiledesk - October 19
How Tiledesk support packages work - October 19
How to certify your end-users identity - October 19
How Tiledesk manages Contacts and Leads with its CRM - October 19
How to add internal Notes to conversations - October 19
How to chat with your website visitors using Tiledesk - October 19
Tiledesk Free Live Chat – Right sidebar - October 19
Setting your availability status - October 19
Browsing the conversations - October 19
How to integrate Facebook Messenger with Tiledesk - October 18
How to connect Tiledesk with Telegram - October 18
Browsing past chats in History - October 18
Tag chats and requests - October 18
How to manage multiple projects - October 18
Canned responses in the agent chat - October 18
Creating a department - October 18
Creating groups - October 18
Setting up Chat Routing - October 18
Creating a Tiledesk Account - October 18
Setting up automatic assignment - October 18
Customizing the appearance of the widget - October 15
Understanding default roles - October 15
How do I invite a teammate? - October 15
Define the Operating Hours - October 15
Activities Log - October 15