Year Archives

2023 (6)

How to Install the Tiledesk Live Chat Widget on a Wix Website - September 20
How to Install the Tiledesk Live Chat Widget on a BigCommerce Website - September 20
How to perform a WhatsApp broadcast using Tiledesk and Customer.io - July 27
How to use WhatsApp templates with Tiledesk - May 11
How to move from a web-widget to WhatsApp chat - April 13
How to access the new Chatbot Design Studio - February 14

2022 (35)

How to create conversational forms with chatbots - December 16
How to set up a Pre-chat Form - December 15
How to send live-chat offline messages by email - December 15
Setting up a Custom Domain for your Help Center - November 22
How to install Tiledesk on Joomla - September 20
How to install Tiledesk on Wordpress - September 20
How to install Tiledesk on Prestashop - September 20
How to install Tiledesk on Shopify - September 20
How to connect Tiledesk with WhatsApp Business - September 6
How to configure a WhatsApp Business account - September 2
How to setup your own knowledge base - August 25
How to Create, Delete and Manage Categories - August 25
How to write and publish your knowledge base articles - August 25
How to add uncategorised articles to Sections or Categories - August 25
How you can order articles in the knowledge base - August 25
How to create more workspaces in the Tiledesk Help Center - August 25
How to customise your knowledge base - August 25
How to Create, Delete and Manage Sections of the Knowledge Base - August 25
How to deploy Tiledesk Help Center - August 25
Getting Started with Tiledesk Help Center - August 24
Ensure you have the latest Tiledesk version - July 20
Tiledesk Analytics 101 - July 20
I forgot my password, what now? - July 19
Configuring push notification in Firefox - July 15
Not hearing Tiledesk push notifications in Firefox - July 15
Not hearing Tiledesk push notifications in Google Chrome - July 15
Not receiving Tiledesk push notifications in Google Chrome (on Mac) - July 15
How to configure push notification in Chrome - July 14
How Tiledesk notifications work - July 12
Tiledesk email notifications for assigned and unassigned conversations - July 5
Google Tag Manager: add Tiledesk to your sites - June 22
Getting started with email ticketing in Tiledesk - April 30
Privacy and data protection policy - February 3
Tiledesk language support - February 3
Install widget on your website - January 25

2021 (31)

How to transfer my chatbot to a live agent - October 19
Severity definitions - October 19
Support hours - October 19
Service Level Targets (SLTs) - October 19
Containerization Support Policy - October 19
How to contact the support of Tiledesk - October 19
How Tiledesk support packages work - October 19
How to certify your end-users identity - October 19
How Tiledesk manages Contacts and Leads with its CRM - October 19
How to add internal Notes to conversations - October 19
How to chat with your website visitors using Tiledesk - October 19
Tiledesk Free Live Chat – Right sidebar - October 19
Setting your availability status - October 19
Browsing the conversations - October 19
How to integrate Facebook Messenger with Tiledesk - October 18
How to connect Tiledesk with Telegram - October 18
Browsing past chats in History - October 18
Tag chats and requests - October 18
How to manage multiple projects - October 18
Canned responses in the agent chat - October 18
Creating a department - October 18
Creating groups - October 18
Setting up Chat Routing - October 18
Creating a Tiledesk Account - October 18
Setting up automatic assignment - October 18
Customizing the appearance of the widget - October 15
Google Tag Manager: add Tiledesk to your sites - October 15
Understanding default roles - October 15
How do I invite a teammate? - October 15
Define the Operating Hours - October 15
Activities Log - October 15