Support hours

Our Support Centers are open to support in all Europe’s local business hours (*) through dedicated email support@tilledesk.com (valid only for Enterpise and Pro customers) and live chat channels on your dashboard or through our Community forum.

Subscription Level

Support Center Hours

EnterpriseDedicated email and live chat channels 8AM-6PM (08.00-18.00) Monday to Friday based on the customer local business hours if in Europe (*).
ProDedicated email channel 8AM-6PM (08.00-18.00) Monday to Friday based on the customer local business hours if in Europe (*).
FreeCommunity forum where you can post your issue 24/7 and a fellow Tiledesk user and/or our Engineer will respond as soon as possible.

(*) For other countries a custom agreement is necessary for available business hours.

Visit Tiledesk website for more information and our developer zone for support policies.