Support hours
Our Support Centers are open to support in all Europe’s local business hours (*) through dedicated email support@tilledesk.com (valid only for Enterpise and Pro customers) and live chat channels on your dashboard or through our Community forum.
Subscription Level | Support Center Hours |
---|---|
Enterprise | Dedicated email and live chat channels 8AM-6PM (08.00-18.00) Monday to Friday based on the customer local business hours if in Europe (*). |
Pro | Dedicated email channel 8AM-6PM (08.00-18.00) Monday to Friday based on the customer local business hours if in Europe (*). |
Free | Community forum where you can post your issue 24/7 and a fellow Tiledesk user and/or our Engineer will respond as soon as possible. |
(*) For other countries a custom agreement is necessary for available business hours.
Visit Tiledesk website for more information and our developer zone for support policies.