Creating a department


Department: definition

The departments allow you to efficiently route visitor’s requests to designated groups. This ensures that your visitor’s messages are always directed to the right agents.


What are the benefits?


Save operators' time

Answer your customers quicker by focusing only on the relevant chats. No more chats' reassigning. 

Relevant conversations only

No more unnecessary interruptions during your work. Let your visitors find the right operator and enjoy less notifications and fewer chats. 

Keep your inbox organized

See only the chats from the scope of your expertise. Let other departments handle the rest of the conversations.          


How to create a department

  1. Go to your dashboard and select Settings > Departments.
  2. Click Add Department.
  3. Enter relevant details, as shown in the screenshot below.
  4. Click on the All agents option or select a Group to add them to the department.
  5. Click Create Department.
To create a department