Define the Operating Hours
If a customer gets in touch outside of your office hours, don't panic: the Tiledesk chatbot will reply with a personalized message that you can customize on Widget settings:
Operating hours settings determine when the service is open. When operating hours are enabled, agents cannot receive messages from end-users outside of the scheduled work hours regardless of the availability of agents.
If operating hours are enabled, when a customer gets in touch outside of your office hours a new unassigned conversation is created.
Access this page by going to Settings>>Operating Hours and then activate the opening hours with a tick.
You can customize your hours by setting your time-zone which will affect all time-dependent features. Then, move to individual days and toggle them on for working days.
Adjust timing by selecting the appropriate time slot with the drop-down list.
If you have any questions or need help, email us on firstname.lastname@example.org.