Define the Operating Hours

If a customer gets in touch outside of your office hours, don't panic: the Tiledesk chatbot will reply with a personalized message that you can customize on Widget settings:

If a customer gets in touch outside of your office hours, the Tiledesk Bot will replies with a specific message (you can customize it under Widget setting)

Operating hours settings determine when the service is open. When operating hours are enabled, agents cannot receive messages from end-users outside of the scheduled work hours regardless of the availability of agents.

If operating hours are enabled, when a customer gets in touch outside of your office hours a new unassigned conversation is created.

Access this page by going to Settings>>Operating Hours and then activate the opening hours with a tick.

activate the opening hours with a tick

You can customize your hours by setting your time-zone which will affect all time-dependent features. Then, move to individual days and toggle them on for working days.

Adjust timing by selecting the appropriate time slot with the drop-down list.


If you have any questions or need help, email us on info@tiledesk.com.