Tiledesk language support

This article contains the following sections: 

Supported user languages 

These languages can be selected from the user profile view. 

The UI will change to the language selected from the user profile dropdown.

Main languages 

enEnglish
itItalian
deGerman
esSpanish
ptPortuguese
frFrench
ruRussian
trTurkish

 

 

 

 

 

 

 

 

 

Console

Console automatically selects a language based on the browser settings. If a language is not found among the available languages English is automatically selected.

The user can change the default language using the flag on the console’s status bar.

After pressing the flag you are moved to your personal profile preferences. On the bottom you can find the Language settings, where the default option is on “Automatic”. With this option set the browser language is selected, if available. If not available, English option is set. 

If you want a specific language among the supported ones please select it from the second option “Choose your preferred language”.

 

After selecting your new language, remember to reload the application for the change to take effect.

Web widget

Widget automatically selects a language based on the browser settings. Widget comes with the same pre translated languages of the console application.

Pre translated Widget languages.

enEnglish
itItalian
deGerman
esSpanish
ptPortuguese
frFrench
ruRussian
trTurkish


Modify Widget languages

The web widget provides a tool to allow customizing the Widget labels based on your specific flavors.

By default the Web widget search the end-user browser language, if available among the pre-translated set. If it's not available the pivot language is set, that defaults to English.

To modify the Web widget “pivot” language please move to Settings > Widget option of the Tiledesk Console. Now open the Languages section and click the “Add languages” link, as in the following picture:

The Multilanguage view will open:

 

You can see the default language to always be English.

Add new language

To add a new language, stay on the Multilanguage view we just opend.

You can add as many languages as you want among the supported ones. Simply click the “Add” tab button on the top header. A drop down menu opens, where you can choose your preferred language.

There are two languages group. Pre-translated and to-be-translated. If you choose one not still translated language we will provide you labels pre-filled with the english translation to help you simplify the label meaning and the translation effort.

 

The added language appears on the top bar. You can modify all the labels you want. You can also make any language the default one pressing the "MAKE DEFAULT" button. Once you make a language “default”, it will be automatically selected every time a widget language is not found in the supported languages (those added to the Multilanguage view). Just remember that the “widget language” is the language set in the browser of the end-user, where the widget is loaded and used.

In the next “Multilanguage” view you will be able to change all the labels in the widget for the selected language. Default is English, but you can add new languages.