Tiledesk email notifications for assigned and unassigned conversations
Tiledesk will send you an Assigned email notifications when:
- teammate is logged in the dashboard and their status is available,
- a requester starts a new chat and it is assigned to the logged-in teammate
Tiledesk will send an Unassigned email notifications when:
- all project teammates status are unavailable
- the office is closed
- a requester starts a new chat
Each teammate can manage their own email notifications for their projects via their personal account settings.
To change the email notification settings (enabled by default) for a project: select a project > open the teammate details drawer > click on “Edit profile” and then select the Notifications tab
![](https://assets.tiledesk.com/images/1tx0zr-Tiledesk_notifications.png)
![](https://assets.tiledesk.com/images/1tx1ej-Tiledesk_notifications_2.png)
Gmail notifications troubleshooting
If you're not getting Gmail notifications in Chrome, check the desktop notification settings in your browser: Open Gmail > Select Settings and then Select See all settings. Scroll to the Desktop notification section and check the option “New mail notifications on”
![](https://assets.tiledesk.com/images/1tx97x-image.png)
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