How to Export a Chatbot from Tiledesk Design Studio

Exporting your chatbot from Tiledesk Design Studio not only allows you to back up your work or migrate to another project but also serves as a useful tool for troubleshooting issues with the support team. Follow the steps below to export your chatbot as a JSON file.


Step 1: Access the Design Studio


  • Log in to your Tiledesk account.
  • Navigate to the Design Studio where your chatbot is located.

Step 2: Open the "Import Export" Section

  • On the left sidebar of the Design Studio, find the "Settings" icon represented by a gear. 
  • Click on it and go to the “Import Export" tab.

Step 3: Export as JSON

  • Look for a section titled "JSON".
  • Click on the "Export As JSON" button. This will initiate the export process.

Step 4: Save the JSON File

  • A JSON file containing your chatbot's configuration will be generated.
  • When prompted, select where you want to save the file on your computer and confirm to download.

Step 5: Verify the Export

  • Go to the file location where you saved the JSON file.
  • Open it with a text editor or JSON viewer to ensure all chatbot data is present and correctly exported.

Step 6: Utilize Your Exported Chatbot for Troubleshooting


  • The exported JSON file can be an invaluable resource for the support team to help troubleshoot any issues.
  • Share this file with our support team to allow them to replicate and diagnose any problems with the chatbot.


Important Note on Troubleshooting

  • Utilizing the export function can greatly facilitate the support team in diagnosing and resolving issues swiftly, ensuring minimal downtime for your chatbot services.


Step 7: Use Your Exported Chatbot

  • With the JSON file, you can now import your chatbot configuration into another project or use it as a reference for future developments.


  • Handle the JSON file with care as it contains your chatbot's full configuration and may include sensitive data.

Congratulations! You have successfully exported your chatbot from Tiledesk Design Studio.