Tiledesk Chat – Right sidebar

Tiledesk chat: whereabouts

You'll find your chat section as the very first icon of your dashboard at the left sidebar

Once you click on a single conversation, you'll have all of the client's info at a glance on the right side of your screen.

Info available about your conversations

If you look at the right side of your chat, you'll get all sorts of info about your client, including email, date, geolocation etc. Once the conversation has come to an end, you can easily archive it by using the top button Resolve.

If you click on the three dots button, a drop-down menu follows:

  • Reassign: Assign the conversation to another agent
  • Add teammate: Add an agent to the conversation.
  • Leave: Exit the chat.
  • Open transcript: gives you the entire chat transcript

 

For any feedback or issue, feel free to pop in on our Discord channel 📣

For more info on who we are, what we do, or what is our shtick, visit Tiledesk.com 👩‍🚀