How to integrate Slack with Tiledesk using Zapier

Zapier is a fantastic tool, you can automate many tasks with it. In this tutorial we will integrate Tiledesk with Slack using Zapier so that you never risk missing a new Tiledesk chat again. In detail, through the integration, every time a customer sends a message via live chat to Tiledesk, the agents will also receive a notification on Slack.

You can also see messages from agents on the Slack channel.


  • Create a New Zap from the Zapier home page and select Tiledesk (1.0.2) as trigger app
  • Select from the dropdown New Message in any conversation as event value and click Continue.
  • Choose your Tiledesk account or signup and click continue
  • Select your Tiledesk project from the dropdown and click continue
  • Test your trigger and click continue
  • As Action select Slack from the dropdown field
  • and select Send Channel Message as event value and click continue
  • Signup on your Slack account and click continue
  • Select the Slack channel where you want to receive Tiledesk messages
  • and Publish the Zap
  • Whenever a new Tiledesk chat is created, you will receive the messages on your Slack channel

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